How Can I Place an Order?
Place your order:
Online 24 hours a day/7 days a week at www.KeystoneCountryStore.com Web Site.
Fax your credit card order to us: 717-261-5955.
Mail your order to us or you may call us to place the order by phone then mail your payment to us. Please note the order will not ship until we receive the payment and we do not hold the items therefore please indicate whether you would like any out of stock items canceled or placed on backorder.
Mail the order/payment to:
Keystone Country Store
1106 Sheller Ave
Chambersburg, PA 17201
Print Order Form.
Phone us Toll Free at 1-877-999-9898 during business hours to place your order or to get technical assistance. Please have the following information ready to give to the representative: your zip code, name, shipping/billing addresses, telephone number, and then your order using our item numbers and a complete description with all the sizes, colors and specifications necessary to ship you exactly what you want. If you are not sure, please ask; we are here to assist you with any archery questions that you may have.
Most in-stock items will be shipped within 1 business day. Business days do not include weekends or holidays. Orders with completed Arrows ship with in 2-3 business days. For shipping time please see UPS Ground Estimated Delivery Chart.
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We accept Visa, Master Card, Discover and American Express. Orders may also be prepaid with a cashier’s check, money order, or personal checks.
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Simply click on the  button located below the price of the item. A new window opens and you will see either: “Quantity on hand: #” or you will see “This Item is currently out of stock”.
If you place an “out of stock” item in the shopping cart we will automatically backorder the item for you and send it to you as soon as the item arrives in our warehouse.
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We strive to provide you with 100% Satisfaction. However, if for any reason you are not completely satisfied with an item that you ordered from us, there is no need to call first, just fill out the return form and place the item in its original, undamaged manufacturer's packaging. Please be sure NOT to write on the manufacturer's packaging and to enclose it in another box for shipping (like it was shipped to you) along with the packaging material and return form. Place the return label from the invoice on the box and ship the item to us by UPS ground or USPS Parcel Post prepaid and insured. If the item is returned due to an error made by us we will gladly refund the ground shipping cost. Fees and shipping charges billed by packaging services will not be reimbursed. CODs will not be accepted. Due to federal laws regarding liability we cannot allow treestands, under-garments, books, videos, software, bows, crossbows, or muzzleloaders cannot be returned to Keystone Country Store (due to liability they must be returned to the manufacturer directly). If you need assistance returning an item please feel free to contact us at 1-877-999-9898 during our business hours or email us at customerservice@KeystoneCountryStore.com We always look forward to hearing from you.
DAMAGES:
If you receive a damaged package and the merchandise inside is damaged in anyway please keep all the packaging material and contact UPS directly at 1-800-742-5877 for assistance in filling a claim. If your local UPS is unable to assist you then please call us at 1-877-999-9898 during our business hours. Please DO NOT return the package to us until you have contacted UPS and received instructions on how to proceed. You may lose your right to file a claim. For further information on filing a claim you can visit UPS online at www.ups.com.
Print Return Form
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Shipping Rates
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Every customer who submits an order on our website, www.KeystoneCountryStore.com, is automatically sent an order acknowledgement.
Reasons an order acknowledgement email may not have been received:
The email address may have been entered incorrectly.
To Fix: Email us at customerservice@KeystoneCountryStore.com or call customer service (Toll Free 1-877-999-9898) to have the email address corrected
The Email Account is full.
To Fix: Reduce the number of emails on your email server.
The Email Account or filters may have deleted or captured the email.
To ensure delivery to your inbox (not bulk or junk folders), please add customerservice@keystonecountrystore.com to your address book.
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E-mail is not a secure way to place an order. Our website is secure and protects your privacy. You may also place you order by calling Toll Free 1-877-999-9898 during our business hours.
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Simply click on the logos for each of these security companies on our home page in the bottom left side of the page.
KeystoneCountryStore.com is a licensee of the TRUSTe Privacy Program. Keystone Country Store’s privacy statement and practices have been reviewed by TRUSTe for compliance with their strict program requirements.
KeystoneCountryStore.com uses VeriSign services to secure your private information using a Verisign SSL certificate. Information exchanged with any address beginning with https is encrypted using SSL before transmission.
KeystoneCountryStore.com is a verified Authorize.Net merchant. Authorize.Net is committed to providing its merchant customers with the highest level of transaction
processing security, safeguarding customer information and combating fraud. We implement and maintain compliance with industry leading security initiatives such as the Payment Card Industry (PCI) Data Security Standard. More than 158,000 merchants trust Authorize.Net to process their Internet transactions securely. For more information about the benefits of Authorize.Net’s secure transaction processing, please visit the Authorize.Net web site.
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At the top of our home page please click on the Track Package button.
1. Please type in your Six Digit order number that was given to you by your order taker or E-mailed to you in the “Shipping Confirmation” email. (Hint: it will start with the number “1”)
2. Then type in the same Zip Code that you requested your package to be “shipped to”.
3. Click on the ”Track this Package” button to view the shipping status of your UPS package.
4. It might take a few seconds to a few minutes depending upon your ISP (Internet Service Provider). Dial Up service will take slightly longer then DSL (Digital Subscriber Line) or Cable to load.
5. You should now have your package information.
Still having problems tracking your package?
Was your packages shipped to an address in United States?
Only packages shipped within the United States through UPS can be tracked using our website.
Did you provide a UPS shipping address?
Any package going to a PO Box would have been shipped through the post office.
Did you enter the correct Six Digit Order Number?
The order number will start with the number “1”. If you placed the order online you would have been given an invoice number starting with the number “3”- this number will not work. Check your E-mail for a “Shipping Confirmation” E-mail. This email will contain the “order number”.
Did you enter the “Ship To” Zip Code?
If you entered or gave the order taker a separate ship to address such as a business etc. then you will need to enter that “ship to” zip code.
If you are still experiencing problems please contact our customer service toll free at 1-877-999-9898 during our business hours or e-mail us customerservice@keystonecountrystore.com.
Shipping Rates
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Satisfaction Guarantee
You can order with confidence when ordering from Keystone Country Store. We strive to provide you with 100% Satisfaction. If for any reason you are not completely satisfied with your order when it  arrives just promptly return it to us for a prompt refund or exchange. If the merchandise total of the exchange order is $20.00 or more we will even pay for the regular surface shipping charges to get the new order to you (excludes oversize fees).
If for any reason you are not 100% satisfied with a purchase or an experience with us please call us Toll Free at 1-877-999-9898 during business hours or e-mail us customerservice@keystonecountrystore.com. We always make every attempt to assure your satisfaction! You are the reason we exist and we want to hear from you!
Exceptions:
Due to federal laws regarding liability we cannot allow treestands, under-garments, books, videos, software, bows, crossbows, or muzzleloaders to be returned to Keystone Country Store (due to liability they must be returned to the manufacturer directly).
Opened/Damaged Packaging subject to 20% fee determined by us upon receipt of the merchandise.
If you need assistance returning an item please feel free to contact us at 1-877-999-9898 during our business hours or email us at customerservice@KeystoneCountryStore.com.
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If you have already registered and forgot your password simply click on the “Forgot Password” link under the Login/Done buttons on the Account Login page. Or if you are on the Sign in Page click on the “Forgot your password? Click here” link under the  button. Then just follow the instructions on the screen.
If you are still experiencing problems please call us Toll Free at 1-877-999-9898 during business hours or e-mail us customerservice@keystonecountrystore.com.
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Call us Toll Free at 1-877-999-9898 during business hours or e-mail us customerservice@keystonecountrystore.com. Please include the invoice or order number in the e-mail or include the full name and address used when you placed the order so that we may locate your order. We always do our best to try to change the order for you when possible. Unfortunately, depending on where the order is in the processing stage the order may not always be able to be changed.
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See 10,000 archery and bowhunting related items, yes that’s right, we have over 5-times more products online store than what we can fit into our catalog.
Still can’t find the item?
Call us Toll Free at 1-877-999-9898 during business hours or e-mail us customerservice@keystonecountrystore.com. We can possibly Special Order the item for you or send you in the right direction to find the item.
(Please note: Special Order items are non-returnable.)
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All Published Prices (including shipping rates and processing fees) are subject to change without notice. We are not responsible for typographical or photographic errors. All pricing listed is in US currency. Any and all errors are subject to our correction.
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Online: Place your order containing all in-stock items “Online” then one of our customer service representatives will email a shipping quote to you so you may decide if you still would like to have the order shipped. Please allow 24 to 48 hours for a shipping quote.
E-mail us customerservice@keystonecountrystore.com. Please include your full name, shipping address and the items you are interested in when inquiring on a shipping quote.
Phone 1-717-261-5953 for international shipping rates. Please be prepared to give us your full address listing and the items you are interested in when inquiring on a shipping quote.
Minimum Order Amount of $75.00 in Merchandise is required.
No Backordered Items with foreign orders.
Note: Quoted Shipping Charges do not include custom fees or any other fees you may be required to pay, the customer is responsible for these additional charges.
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Our catalog is Free upon request to serious bowhunters, their family and friends.
Order your Free Catalog online simply Click Here or e-mail us customerservice@keystonecountrystore.com.
Due to postal rates, customers residing in foreign countries please send $5.00 or place an order online by adding a catalog to your shopping cart. Or request a catalog when you place your order and we will include one in the package for Free.
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Please call us Toll Free at 1-877-999-9898 during business hours or e-mail us customerservice@keystonecountrystore.com. Please provide us with the name and address as it appears on the back cover of the catalog.
Thank you for helping us to be able to continue to offer great products to you at lower prices.
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Our catalog is Free upon request to serious bowhunters, their family and friends. Due to postal rates, we sometimes may only send out catalog mailings to customers who have placed an order recently.
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Let our 100 plus years of Pro Shop, 3-d/Target Archery Championship and worldwide Bowhunting experience in-house help you! We make every attempt to keep our prices as low as possible. We are proud of our 100% Satisfaction Guarantee and our excellent Customer Service. We know the importance of being able to purchase items with confidence knowing that if for any reason you are not completely satisfied you may promptly return the item to us. If you decide to return the item for an exchange order that is $20.00 or more we even pay the surface shipping charges back to you!
We will occasionally match a competitor’s advertised price. For consideration on a possible price match please call us Toll Free at 1-877-999-9898 during business hours or e-mail us customerservice@keystonecountrystore.com.
**Please do not ask us to match prices with companies who charge restocking fees, do not have the item in stock, those who are charging higher shipping fees or auction houses.
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We always attempt to assist as many charitable causes as possible. Unfortunately, we are unable to donate to every organization due to the over whelming requests for donations that we receive. If you would like us to consider your organization for a donation please send:
Complete Contact information including a physical street address, email address and phone number with area code
Complete Details of the event, Organization Name, and information on the group that benefits from our Donation
Mail the information to:
Keystone country Store
1106 Sheller Ave
Chambersburg PA 17201
Or e-mail us customerservice@keystonecountrystore.com.
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We have been successfully serving customers for over 37 years! At the retail store you will find a large selection of Archery/Bowhunting Products and Hunting Clothes. In addition to Archery Products, our retail store also has a large selection of Fishing Products as well as Guns.
To check availability of stock on an item at our walk-in retail store or to get driving directions/business hours please call 1-717-369-2970.
Our friendly and experienced Staff has the knowledge and know-how to help you succeed.
Keystone Country Store- walk-in Retail Store
186 Path Valley Road
Fort Loudon, PA 17224
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We offer special pricing to each of these organizations to further help grow the
Sport of archery. We created a special Military program years ago to help our military
men and women save money on equipment as a very small Thank You - for serving
this great country of ours! Simply fax in a copy of your Active Military card to 717-
261-5955 before placing an order and we will file it in your customer records for
merchandise discounts.
Boy Scout -Cub Scouts - Becoming an Outdoor Women Instructor and Archery
Clubs - We offer volume and freight discounts on Targets and other
Instructor needed materials for your club or event. Please e-mail or fax in your
list of needed items to 717-261-5955 or E-mail uscustomerservice@keystonecountrystore.com.
Please include a contact name and phone number should we have further questions.
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We’re always looking for skilled archery personnel with
computer and website talent to join our team of outdoor professionals. E-mail resume to
jfrey@keystonecountrystore.com.
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We welcome your opinions- good or bad.
Simply Go to the product you want to review.
Click on the “Add a Review” button located at the bottom of the product specific page.
Fill out the form- First Name, Last Name and complete E-mail address.
Click on the “Drop down arrow” to rate the item 1-5.
Type in a title for your review if you want to or simply just start typing what you think about the product in the *Review Box.
**Reviews containing obscene or inappropriate language will not be approved. Please note we are unable to change or correct any spelling etc so you may want to double check it before you click the “Send Request” button located under the review box.
Please allow up to 7 days for your product review to appear on our website since we must approve them first.
Thank you for informing others with your opinions!
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Send your resume and reasons why you would like to shoot, educate others and hunt
for us to jfrey@keystonecountrystore.com.
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By sending your check, you are authorizing Keystone Country Store to make a one-time electronic debit from your account.
This electronic debit will be for the face amount of your check; no additional amount will be added to this transaction for
this electronic debit. If you prefer not to have your check converted to an electronic debit, you may use other methods
of payment listed on the order form. Please note: Checks returned unpaid by your financial institution are subject to a service
charge of $30. Checks returned for insufficient or uncollected funds, together with service charges, may be debited electronically
from your account..
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